A two-day course covering many skills relevant to all aspects of listening, especially whilst supporting people in distress. It is a flexible and interactive workshop, which allows you, the delegates, to develop your self-awareness and confidence to use the skills learnt.

AIM -To gain awareness of ones own abilities and show an understanding of peoples needs in relation to the listening skills learnt.

BENEFITS & OBJECTIVES - This programme will help you to: -

• Deal with different types of people in need of being `listened’ to.
• Develop your listening skills.
• Recognise emotional reactions and how to deal with them.
• Develop an awareness of appropriate referral agencies.

DAY ONE RECOGNISING & RESPONDING TO NEED

• Helping strategies
• Counselling skills
• What is a problem?
• Setting the scene to listen.
• Exploration of the Core conditions
• Listening skills.
• Non-verbal communication & Body language.
• Silences

DAY TWO CRISIS MANAGEMENT

• Exploration of feelings
• Questions
• Grief and Loss
• Crisis management
• Recognition and referral